Provide our guests with Bocas del Toro hospitality, history and culture with excellence through individualized service by a highly motivated staff.
To represent the Bocas del Toro hospitality, preserving and promoting our cultural, social and environmental values and creating unique experiences that encourage guests to return.
The core values that guide our actions as the group of people who form the Gran Hotel Bahia are:
- Commitment to meet and exceed all expectations of our guests and customers.
- Respect to our guests, customers, shareholders, employees, suppliers and community members as a way to promote harmonious relationships with all.
- Integrity in each of our actions, to face every situation with honesty and uprightness.
- Innovation directed to provide modern facilities to make your stay more comfortable streamline communications and enhance the experience for all our users.
- Responsibility to the bocatorenian people, environment, history, culture and idiosyncrasy to maintain sustainability of tourism in our region.
- To exceed our customers expectations in every situation.
- To promote the well-being of our employees.
- To contribute to the socio-economic progress of our region.
- To preserve the environment.
- To generate high levels of profitability